Refund Policy
DojoWell Refund Policy

1. Introduction

This Refund Policy outlines the conditions under which users may be eligible for a refund for purchases made through the DojoWell platform. Our goal is to provide clarity, fairness, and transparency in how we handle payment-related matters, while staying true to the purpose-driven design of the DojoWell experience.

This policy forms part of the broader DojoWell Terms of Service. By purchasing any subscription or access plan, you agree to abide by both the Refund Policy and the Terms of Service.

This Refund Policy applies to all users who make purchases via our platform, including monthly, annual, or lifetime subscriptions. It also applies to refunds processed through our payment partner, Paddle.

2. Free Access and Subscription Model

DojoWell is a wellness app offering rich content and habit systems free of charge to all users. Every user can access:

This free tier allows users to experience meaningful value before making any purchase decision.

The DojoWell app follows a guided progression system, where content is organized into levels and sub-levels. Users unlock each subsequent sub-level only after completing the required points and reflections in the previous one. This is an intentional wellness design—not a paywall—to support sustained behavioral change.

Unlike traditional content platforms, DojoWell does not release all paid content at once. Instead, each sub-level unlocks in sequence, based on meaningful engagement and habit completion. This model promotes:

We intentionally avoid binge-style consumption models. DojoWell's mission is to reduce digital overstimulation, not reinforce it. Deliberate access pacing is a core part of our user experience, designed to foster genuine transformation—not superficial completion.

3. Paid Access Tiers

Users who choose to subscribe can select from:

These plans grant access to all additional sub-levels beyond the free tier, subject to progressive unlocking based on user progress.

The Lifetime Plan is a one-time payment granting full access to all current and future content available on DojoWell for the operational lifetime of the platform. This does not imply indefinite support but reflects access as long as DojoWell remains live and maintained.

Subscribers and lifetime access holders benefit from:

4. Refund Eligibility

Refunds are generally not issued for subscriptions or purchases, except under specific conditions outlined in this policy. Our refund framework reflects the value-first structure of DojoWell, which offers substantial free content upfront and progressive value delivery.

However, purchases made via Paddle are subject to Paddle’s Buyer Terms , which include a 14-day right to cancel and receive a full refund.

Refunds may be approved only under the following circumstances:

Refunds will not be granted for reasons such as:

If DojoWell is permanently discontinued:

Lifetime access holders may request a refund within the first year only if:

Refund requests after this 1-year window will not be honored, regardless of platform changes or personal circumstances.

5. Refund Exclusions

Refunds will not be issued if a substantial portion of the paid content has been accessed, completed, or interacted with. This includes:

We reserve the right to evaluate content usage logs to determine eligibility.

Refunds will not be granted for changes in user interest, personal circumstances, or subjective dissatisfaction that is not based on failure of service delivery. For example:

Our philosophy and usage model are clearly explained before purchase.

As DojoWell intentionally delivers content through progress-based unlocking, refunds will not be issued due to expectations of immediate access to all content. The progressive delivery structure is:

6. Cooling-Off Period (EU/UK Buyers Only)

Under EU and UK consumer law, digital goods buyers have the right to withdraw from a purchase within 14 days unless the digital content is made available immediately and the user agrees to waive this right.

To comply with this regulation, DojoWell requires users to explicitly agree to waive their withdrawal rights when purchasing a digital subscription. This is necessary because access to progressive content begins immediately upon subscription, even though full content is not unlocked at once.

At the time of purchase, users will see the following consent:

“I understand that my subscription begins immediately and I waive my 14-day right of withdrawal under EU/UK digital content law.”

This checkbox is mandatory and must be checked before purchase can be completed.

7. How to Request a Refund

If you believe you are eligible for a refund, please contact our support team at helpdesk@dojowell.com with the subject line: Refund Request – [Your Purchase Type]. Your request must include:

All refund requests will be reviewed within 7 business days of submission. You will receive an email update regarding the decision and any follow-up information required.

We may request usage logs, screenshots, or other data to validate your eligibility. Failure to provide such evidence may result in denial of the refund request.

8. Refund Processing

Approved refunds are processed within 5–10 business days depending on your payment provider’s settlement speed. Paddle, our payment partner, facilitates all refund transactions on our behalf.

Refunds will be issued via the same payment method used for the original purchase. No exceptions or alternate refund channels are supported.

All refunds will be issued in the original currency of payment. DojoWell is not responsible for:

9. Termination and Access After Refund

Once a refund is issued, your paid access to DojoWell content will be permanently revoked. This includes:

Your user account will remain active for accessing the free version unless otherwise requested.

Refunded users will no longer be able to:

All relevant entitlements associated with the refunded transaction will be deactivated immediately.

User account data will be retained in accordance with our Privacy Policy for the purpose of legal compliance, analytics, and fraud prevention. Users may request full account deletion by contacting helpdesk@dojowell.com.

10. Lifetime Access Definition

“Lifetime Access” refers to access for the operational lifespan of the DojoWell platform. This includes:

Lifetime access may be terminated if:

In cases of discontinuation within the first year, refund eligibility applies (see Section 4).

Lifetime access is not a guarantee of perpetual access under all conditions. It does not include:

11. Chargebacks and Abuse

If a chargeback is filed:

We reserve the right to deny refund requests if patterns of abuse are detected, including:

DojoWell may permanently revoke access to all future purchases or the platform itself if the refund system is exploited. This is to maintain a fair experience for all users.

12. Contact and Support

For all refund-related questions or support needs, please contact:

If your request has not been resolved to your satisfaction, you may:

We aim to treat all users with fairness, transparency, and empathy.

This Refund Policy is governed by the laws of the jurisdiction under which DojoWell is registered. Any disputes shall be resolved under the competent courts of that jurisdiction. If you are a resident of the EU or UK, mandatory consumer protections apply in addition to this policy.